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FAQ

What Payment do you accept?

modDIY.com accept Paypal, AlertPay, 2Checkout, Bank Transfer as well as Western Union. You may choose your preferred payment during checkout.

You will make payment via PayPal website, where you have a choice of paying by PayPal account or paying by credit card (Visa, Master or American Express). modDIY.com does not obtain or store any credit card information. 

What are your order processing times?

Orders will typically require one to two days processing, pending availability and credit verification. To prevent delays in processing your order, please ensure your billing information (name, address, and phone number) is correct.

Item Availability

We will make every effort to keep the inventory system accurate. However, should an item be out of stock or on back order, we will notify you via email. Back order items will be shipped as soon as it is on hand.

Can I modify my order?

Please be advised that once payment has been completed on an order, we are unable to make any changes to the order. If payment has not been completed, you may contact us for changes.

Can I make a phone, fax, or in-person order?

No, modDIY.com is not able to process any phone, fax, or in-person orders. Only online orders are accepted at this time.

What are the shipping costs and methods for an item?

Simply add the item to your shopping cart, and select your province to check shipping rates anytime!

Refused Shipments

If you decide to refuse any shipments from modDIY.com, you are responsible for the original shipping charges to you, and any taxes that are incurred on the package.

How can I track my order?

You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail, which includes the tracking number(s) of your package(s), will be sent once your order has been shipped. Depending on the shipping method you have chosen, you can check the status of the tracking number from the courier's website.

You can also track the status of your order on modDIY.com by logging in to your account with your e-mail and password.

What is the Delivery Standard of SpeedPost

Here below some info for your reference. You may visit http://app1.hongkongpost.com/CGI/speedpost/eng/ds/step1.jsp for full details.

Country Delivery Standard (Days) *
Australia 2-4
Canada 2-8
France 2-4
Japan 1-4
Singapore 1-2
Spain 3-5
Sweden 1-2
United Kingdom 2-5
United States of America (USA) 2-5

* Delivery standard applies to working days in the destination and excludes the time for customs clearance

Where are modDIY orders/items shipped from?

Hong Kong

What is your return policy?

Please visit our Return and Warranty page for our return policy.

How do I return a defective item?

Please sign into your account, and select 'Return Item(s)' to begin your return application process.

What is your privacy policy?

We are committed to protecting your privacy. We understand that making purchases online involve a great deal of trust on your part and we take that trust seriously. Therefore we are paying attention on protecting and preserving your business with us.

  1. We use the information we collect to assist us in processing orders or replying to your inquiries.
  2. We do not share, sell, trade, or rent your personal information to other third party. This information is for our private records only.
  3. Our mailing list is voluntary. You can subscribe and unsubscribe anytime you like. Your email is used for our internal purposes only.
  4. We do not hold your credit card information as the credit card processing are done with the secure site. For security reasons, please do not sent your credit card details in emails or order forms.
  5. Every testimonials published in this website has been approved by customers. We will not publish customers' statement without their consent. Their details will not be publish to protect their privacy.



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